Spatia support
Answers to the common questions, and how to reach us.
Contact
For help, privacy requests, and abuse, security or legal reports, email contact@hotspothub.xyz.
Never send us a WiFi password or your account password.
A password didn't work
In the app, open the network and under "Did it work?" tap "Didn't work". Your report lowers the network's trust for the next person who looks at it.
If you know the new password, share it from the same sheet.
Remove a network
If you own or are authorised to run a network, you can ask us to remove or correct its listing. Email contact@hotspothub.xyz with:
- the listing's link, or the network name and address
- what is wrong with the listing
Do not include the password.
Removing a listing can't recall copies people have already saved. The only way to make a shared password stop working is to change it on the network itself.
Report a listing or a person
Email contact@hotspothub.xyz with what you saw, and the listing's link or the person's name in the app if you have it.
Location
Spatia uses your location to show WiFi near you. You can browse by entering an address or ZIP code instead.
To stop location access entirely, set Spatia's location permission to "Never" in your phone's settings.
Nearby alerts
Nearby alerts give you a heads-up when you walk past WiFi you can join. You get at most three a day, and never two for the same place in one week.
To turn them off, open Settings in the app and turn off "Nearby alerts".
Usage analytics
Usage analytics is on by default. To turn it off, open Settings in the app and turn off "Share usage analytics".
We delete usage events 90 days after we receive them.
Your data
To ask us to delete your account or the records tied to your phone, see Delete your Spatia data. Our privacy policy explains what we collect and how long we keep it.