Delete your data

Spatia is run by Spatia LLC. Here is how to ask us to delete your account, the data tied to your phone, or both.

There is no delete button in the app yet, so deletion requests go by email. You don't need an account to ask: we can delete the records tied to your phone without one.

Signing out does not delete anything. It unlinks that phone from your account, and your account, contributions and votes stay.

How to ask

Email contact@hotspothub.xyz from any address you can reply from.
Say what you want deleted: your account, the records tied to your phone, or both.
If you have an account, give the email address you signed in with.
Answer any questions we ask to find your records and confirm they are yours.

Never send us a password or the app's service token.

Deleting part of your data

You can ask us to delete some of your data and keep your account, for example your votes or a network you contributed. Email contact@hotspothub.xyz and say which records you mean.

What we hold

If you signed in with Google, your account holds:

your Google account identifier, name, email address and profile image link
your friend code
your friends, groups, and networks people shared with you
your contribution points and rank

For each phone, with or without an account, our service holds:

a pseudonymous device identifier
the networks and passwords it contributed
its "Worked" and "Didn't work" votes
usage events, if usage analytics was on

How we check it's you

We check your identity in proportion to what you ask for. We may ask for details we need to find your account or your phone's records.

How long it takes

We respond within the legal deadline that applies to you. That is normally one month under EEA or UK law, and 45 days under many US state laws.

What a request can't remove

Copies of a network or password that other people already saved or copied.
WiFi settings your phone saved itself after joining a network.

Usage events are deleted on their own 90 days after we receive them. Deleting the app removes what it stored on your phone, but not what our service holds.